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Problem Note 50198: You might not be able to log on to SAS® Enterprise Case Management after using the "Update Host Name References" task in SAS® Deployment Manager

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After you use the Update Host Name References task in SAS Deployment Manager to update the host name for a SAS Enterprise Case Management installation, you might not be able to log on to SAS Enterprise Case Management.

This problem happens because there is an incorrect entry in the file casemgmtmid_config.xml, located at <SASHome>/SASEnterpriseCaseManagementMidTier/3.2/Config.

To fix this problem, locate the following text in casemgmtmid_config.xml:

   <changeHostName configobj="${casemgmtmid.software.component.name}">
      <propertyset>
         <propertyref name="casemgmtmid.dbms.database.host"/>
      </propertyset>
   </changeHostName>

First, make a backup copy of casemgmtmid_config.xml. Then, change casemgmtmid.software.component.name to webapp.casemgmtmid.software.component.name, like this:

   <changeHostName configobj="${webapp.casemgmtmid.software.component.name}">
      <propertyset>
         <propertyref name="casemgmtmid.dbms.database.host"/>
      </propertyset>
   </changeHostName>

Save the changes to casemgmtmid_config.xml, and use the Update Host Name References task in SAS Deployment Manager again.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Enterprise Case ManagementMicrosoft® Windows® for x643.26.19.4 TS1M0
Microsoft Windows 8 Ent3.26.19.4 TS1M0
Microsoft Windows 8 Pro3.26.19.4 TS1M0
Microsoft Windows 95/983.2
Microsoft Windows 2000 Advanced Server3.2
Microsoft Windows 2000 Datacenter Server3.2
Microsoft Windows 2000 Server3.2
Microsoft Windows 2000 Professional3.2
Microsoft Windows NT Workstation3.2
Microsoft Windows Server 2003 Datacenter Edition3.2
Microsoft Windows Server 2003 Enterprise Edition3.2
Microsoft Windows Server 2003 Standard Edition3.2
Microsoft Windows Server 2003 for x643.2
Microsoft Windows Server 20083.2
Microsoft Windows Server 2008 R2 for x643.26.19.4 TS1M0
Microsoft Windows Server 2008 for x643.26.19.4 TS1M0
Microsoft Windows Server 2012 Datacenter3.26.19.4 TS1M0
Microsoft Windows Server 2012 Std3.26.19.4 TS1M0
Microsoft Windows XP Professional3.2
Windows 7 Enterprise 32 bit3.2
Windows 7 Enterprise x643.26.19.4 TS1M0
Windows 7 Home Premium 32 bit3.2
Windows 7 Home Premium x643.2
Windows 7 Professional 32 bit3.2
Windows 7 Professional x643.26.19.4 TS1M0
Windows 7 Ultimate 32 bit3.2
Windows 7 Ultimate x643.2
Windows Millennium Edition (Me)3.2
Windows Vista3.2
Windows Vista for x643.2
64-bit Enabled AIX3.26.19.4 TS1M0
64-bit Enabled Solaris3.26.19.4 TS1M0
HP-UX IPF3.26.19.4 TS1M0
Linux for x643.26.19.4 TS1M0
Solaris for x643.26.19.4 TS1M0
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.